 Membership
Q.
How do I become a member of Thaihotelslinks.com for
free?
A. From the top menu bar, click on "Member"
or first page and then click link on "register".
A New user registration form will appear. Fill your
information and then click on the "Register"
button.
Q.
I forgotten my password! What do I do?
A. Step 1: Click a link Forgot your password ?
Step 2: Fill in your Email address.
Press the "Send Password" button.
Step 3: Check your mailbox for
your password. Q.
What a benefits for member?
A. 1.
Save time - No needs to fill in your profile
every time you order.
2. Easy - You can confirm, cancel
and update your order status easily.
3. Keep track - View your booking
history and your questions in the past.
4. Security payment - You can
make a deposit payment.
5. Attractive discounts on room
rates.
6. It's FREE
Q.
How do I update my profile information?
A. Login to your account. Click a link on "Update
your profile". Now type in any changes you would
like to make. Click on "Update" when you have
finisihed. Q.
How do I confirm my reservation?
A. When you complete your reservation, you will get
E-mail confirm your hotel room within 24 hours. E-mail
will contain the details, price of your order , and
when you receive them you should follow an instruction
inside that e-mail to confirm or click a link "http://www.thaihotelslinks.com/confirm_center.php".
Fill your e-mail and order ID click on "Enter"
button, Customer confirm page will appear. Click "customer
confirm" and press the "Update"
button.
Another way to confirm your reservation is login to
'Member'. Select
'Confirmation and Payment Center'
and fill your order ID press "Enter" button,
Customer confirm page will appear. Click "customer
confirm" and press the "Update"
button.
Q.
How do I make payment?
A. After you confirm your reservation at Confirmation
and Payment center, "Deposit
Payment Center" will appear. You
have "3
options" to make a deposit payment
to reserve you room.
1. By using
you credit card to pay
online with Siam Commercial Bank. It's
fast and secured with SSL 128 bit encryptions.
SCB bank will authorize your credit card in REAL-TIME
after your credit card information is submitted. Usually
the authorization process takes no longer than 2 minutes.
2. By using a fax
form. You
could print it out, fill in your credit card information
and fax to us.
3. Deposit by bank
transfer and fax a copy of the transfer
slip to us
Q.
How do I print-out my voucher?
A. After your deposit settled, you will get e-mail acknowlegement
of your deposit settled , and when you receive them
you should click a link "http://www.thaihotelslinks.com/print_voucher.php".
Fill your e-mail and order ID click on "Enter"
button, voucher page will appear.
Another way to print-out voucher is login to 'Member'.
Select 'Print vorcher'
and fill your order ID press "Enter" button,
voucher page will appear. Q.
What does 'Order status' mean?
A. Order status can identify process of your booking.
Order status note:
- Waiting List:
- Thaihotelslinks.com received your order and working
with your requested hotel.
- Room vacancy:
-Your requested hotel has reserved your room for you
and waiting for your confirmation
- Room occupied:
-Your requested room is not available.
- Customer confirm:
-You have update your Order Status by select to confirm
your order
- Customer
cancel: -You have update your Order
Status by select to cancel your order
- Automatic
cancel: -We do not get your confirmation
and payment for 3 days.
- Completed: -After
you have payment for your requested hotel, thaihotelslinks.com
update your Order Status to Completed
- Cancel after Completed:
-Customer cancel booking after payment and booking
completed. (see cancellation policy)
Q.
What does 'Payment status' mean?
A. Payment status can identify result of pay online
by your credit card with Siam Commercial Bank.
Payment
status note:
-no payment = No
have payment
-approve = Payment
completed
-canceled = Customer
canceled transaction
-error
= System error during transaction
-inprocess
= Waiting for system approval, no transaction
-declined = System
declined transaction
-outofservice =
System temporarily out of service
Reservations
Q.
How do I find and reserve a hotel with Thaihotelslinks.com
?
A. From the left menu bar, click on "Reservations"
or click on "Quick search" button. you can
select hotels by locations, by price and by hotel name
(A-Z), you will see the selection of hotels. The hotels
that we offer are in the 3-star to 5-star categories,
and will usually have important features such as rooms,
dining and recreational facilities, etc. Amenities/facilities
will be listed on each hotel page.
Also, be sure to make your reservation for the full
duration of your stay, in order to avoid the unavailability
if you later decide to further your stay. Q.
How do I know my reservation is confirmed?
A. When you make a reservation with us, within 24 hours,
you will receive a confirmation room e-mail. Please
keep this e-mail, which will indicate your Order ID.,
for your reference, and when you receive them you should
follow an instruction inside that e-mail to confirm
or click a link"http://www.thaihotelslinks.com/confirm_center.php".
Fill your e-mail and order ID click on "Enter"
button, Customer confirm page will appear. Click "customer
confirm" and press the "Update"
button and make a deposit payment.
After we receive your payment. we will send you a hotel
check-in voucher showing booking details via an e-mail
within 24 hours. This voucher can then be presented
upon check-in at the hotel.
Q.
What if hotel that I selected is not available ?
A. You will be receive notified via an e-mail
within 24 hours and suggestion you choose another hotel.
Q.
have not receive any mail from us after 48 hours. Why?
A. If you have not received any word from us
via email after 48 hours, it means your reservation
is still on the hotel's waiting list; either due to
high demand or the temporary unavailability of the hotel's
computer reservation system. Please also check whether
your e-mail is incorrect and we are unable to get back
to you. We really appreciate this.
please kindly contact us immediately at help@thaihotelslinks.com
Q.
What do you mean by prepaid or prepayment rates?
A. Prepaid or prepayment rates means that a full payment
must be made to thaihotelslinks.com once the reservation
is confirmed. Q.
Why is my reservation prepaid?
A. Prepaid rates make sure that you receive the lowest
possible rate available at the time of booking. You
are charged first for any reservations made to guarantee
the booking and the rates are not susceptible to any
changes. All reservations in thaihotelslinks.com are
prepaid. Q.
What is the latest time that I can make my reservation
?
A. We accept bookings that are made at least
3 days before the check-in date.
Q.
Do I need a credit card to make a hotel reservation
?
A. Yes. All Bookings are on prepayment basis. For your
convenience, we offers credit card payment directly
from our web site. We accept payment by Visa, Master
Card, JCB.
Q.
Is there any fee using thaihotelslinks.com ?
A. There is no charge to use Modern Thailand
for reserving hotels and, in fact, you will usually
save a lot of money by booking at our special rates.
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Q.
Can I make a reservation directly through the hotel
?
A. The special rates listed on this web site are only
available through our service. If you would like to
make a reservation directly with the hotel you will
need to contact them directly.
Hotels
Whose
name is the reservation made under ?
The hotel's reservation is made under your name. You
can check-in with either a hotel check-in voucher or
your passport (showing the same name as when you fill
out our reservation form).
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Q.
What if the hotel hasn't received my booking?
A. In the unlikely event that there is a problem with
the booking, we advise you to contact us on 66 75 631282
and one of our customer service agents will be happy
to assist you. See Customer service page.
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Q.
What do you mean by Single, Twin or Triple room?
A. - A Single room type is meant for one adult in a
room with a single bed.
- A Twin room type is meant
for two adults in a room with either two single beds,
a queen-size bed or a king-size bed.
- A Triple room type is for
a maximum of three adults in a room. The bed configuration
could be two singles with a rollaway, a queen-size bed
with a rollaway or a king-size bed with a rollaway.
Normally, you can make a special request for queen-size
or king-size beds, depending on availability.
Q.
Are your hotel rates per room or per person ?
A. All of our listed rates are per room, NOT per person
(unless otherwise specified). Moreover, there is no
charge for children under 5 years old sharing a room
with parents with no extra bed. Q.
Are taxes included in the rate ?
A. Yes. For your convenience and instead of others onlines
companies, our rates are in BAHT including all taxes
and service charges, it means that you do not have to
pay more. Q.
Does the price include any meals?
A. If there are any meals included in the price, this
will be made clear in the 'More Info' text of the offer
on the site.
Cancellations and Refunds
Q.
How do I cancel the hotel reservation I have made?
A. 1. Just login into your account and click a link
on "Cancellation Your Booking",
cancel booking page will appear, fill your e-mail and
order ID, then press on "Cancel Booking" button.
2. You can also email us at
orders@thaihotelslinks.com
- see below for details.
Please send us your cancellation requested by email,
make sure that you send us
your order ID, your name and the name of the hotel.
Q.
Can I make changes to my reservation?
A. ONLY reservation that have NOT been fully paid or
confimed can be change. For reservation that has been
fully paid, you must cancel your reservation and make
a new reservation. Whether or not you get a refund depends
entirely on the Cancellation and Refund Policy. Q.
How and when can I get a refund?
A. For credit card payment mode, you will get your refund
into your credit card account. thaihotelslinks.com will
inform your bank immediately but it can take up to four
weeks for the crediting to go through, depending on
how efficient your bank is. Take note that all cancellations
and refunds are subject to a 5% bank transaction fee,
and Cancellation Charge.
Q.
What is your cancellation and refund policy for hotel
reservations ?
A.
|
Low
Season Period : 1 May - 31 Oct
|
|
Cancellation
period
|
Cancellation
charges
|
| :: Before
7 days during (not including Sat, Sun
& Public holidays) prior to check-in date |
5 % administration
fee of your total booking cost |
| :: 1-
7 days during (not including Sat, Sun
& Public holidays) prior to check-in date |
5 % administration
fee of your total booking cost PLUS one
night room charge will be levied. |
|
Hing
Season Period : 1 Nov. - 15 Dec. and 11 Jan.
- 30 Apr.
|
|
Cancellation
period
|
Cancellation
charges
|
| :: Before
14 days during (not including Sat,
Sun & Public holidays) prior to check-in date |
5 % administration
fee of your total booking cost |
| :: 1-
14 days during (not including Sat,
Sun & Public holidays) prior to check-in date |
5 % administration
fee of your total booking cost PLUS one
night room charge will be levied. |
|
Peak
Season Period : 16 Dec. - 10 Jan.
|
|
Cancellation
period
|
Cancellation
charges
|
| :: Before
21 days during (not including Sat,
Sun & Public holidays) prior to check-in date |
5 % administration
fee of your total booking cost |
| :: 1-
21 days during (not including Sat,
Sun & Public holidays) prior to check-in date |
5 % administration
fee of your total booking cost PLUS one
night room charge will be levied. |
| :: No
Show will be 100% of the total invoice charged
- Non Refundable |
Cancellation
Booking Form click here
Security
Q.
Is it safe to use my credit card ?
A. Using your credit card to pay
online directly through Siam Commercial Bank. It's
fast and secured with SSL 128 bit encryptions.
Q.
Does thaihotelslinks.com keep my credit card information?
A. No. Any credit card information
directly through servers of Siam Commercial Bank (SCB).
Q.
How do you protect my privacy ?
A. Your privacy is completely
protected when you book an hotels with us. We do not
sell your email address or any other information to
any organization or company. When you fill in the form,
it's strictly confidential.
If this
page has still not answered your questions, please contact
us by e-mail address provided in Customer
Service section. |
